18 Nov, 2024 FTC Staff Publishes Guidance on the Consumer Reviews and Testimonials Rule By Terri Seligman As my colleague Hannah Taylor blogged about back in August, the FTC published its final Trade Regulation Rule on the Use of Consumer...
13 Sep, 2024 FTC Open Meeting to Discuss New Reviews and Testimonials Rule and FTC's Inquiry Into Social Media and Video Streaming Services By Jeff Greenbaum Federal Trade Commission Chair Lina M. Khan just announced the tentative agenda for the next open meeting of the Commission, which will...
28 Nov, 2023 Can You Pay Consumers to Take Down Bad Reviews That They Have Posted? By Jeff Greenbaum The New York Attorney General's Office recently concluded an investigation into how a medical practice manipulated reviews that consumers...
29 Mar, 2023 When Hosting Consumer Reviews, Are You Responsible for False Claims if You Investigate Them and Learn They're False? By Jeff Greenbaum Like other Better Business Bureau affiliates around the country, the BBB of Greater Maryland publishes online profiles of business and...
17 Feb, 2023 FTC Announces First Action Involving "Review Hijacking" By Terri Seligman Ever wonder why a brand new product you were considering purchasing has so many reviews on Amazon? Like, if it’s so new, how did it...
26 May, 2022 Part III -- FTC's Proposed Revisions to the Endorsement Guides (Consumer Endorsements) By Jeff Greenbaum Last week, the Federal Trade Commission released its long-awaited, proposed revisions to its Guides Concerning the Use of Endorsements...
24 Mar, 2022 CFPB Issues Guidance on the Manipulation and Suppression of Consumer Reviews By Jeff Greenbaum Earlier this week, the Consumer Financial Protection Bureau issued new guidance to financial companies regarding the manipulation and...
20 Jan, 2021 You're Invited: "Advertising and Consumer Reviews" Webinar By Jeff Greenbaum On February 12, 2021, Frankfurt Kurnit's Advertising Group is hosting a webinar, "Advertising & Consumer Reviews -- Properly Sourcing,...
23 Jun, 2020 Implied Claims Lurking in Consumer Reviews Attract NAD Attention By Terri Seligman Earlier this month, I blogged about NAD’s first COVID claim case. There, as I reported, NAD recommended that Your Superfoods modify its...
04 Apr, 2019 Snacks for Props: FTC Says No By Terri Seligman It should come as no surprise to anyone that the FTC would crack down on a company that provided free products to consumers in exchange...
27 Feb, 2019 FTC Brings First Case Challenging Fake Paid Reviews on an Independent Retail Website By Jeff Greenbaum The Federal Trade Commission just brought its first case challenging a marketer's use of fake paid reviews on an independent retail...
07 Jan, 2019 Suppressing Customer Reviews Leads to $25 Million Judgment By Terri Seligman As we reported back in September , a Florida district court found that the enforcement of “gag clauses” by weight loss supplement maker...
25 Sep, 2018 Court Agrees That Suppressing Reviews Unfair By Terri Seligman A district court in Florida has found that the enforcement of “gag clauses” by weight loss supplement maker Roca Labs to stop consumers...
11 May, 2018 Suppressing Negative Reviews "Unfair" By Terri Seligman In 2017, the FTC filed a complaint in the Southern District of Florida against World Patent Marketing and its owner, alleging that they...
06 Mar, 2018 Company's Terms Restricting Consumer Reviews Get FTC Scrutiny By Terri Seligman The FTC recently examined ADT's use of non-disparagement and related provisions in the terms and conditions of its websites and online...
02 Jan, 2018 Indiana AG Sues Hotel Over Consumer Review Policy By Jeff Greenbaum In December, the Indiana Attorney General sued a small Indiana hotel, alleging that the hotel charged a customer a $350 fee for posting a...