06 Aug, 2022 DOT Proposes New Rules on Refunds for Cancelled and Changed Flights By Jeff Greenbaum Last week, the U.S. Department of Transportation announced that it is proposing a new rule that sets forth specific standards that define...
17 Feb, 2021 Planning to Change Your Refund Policy and Apply it Retroactively? By Jeff Greenbaum Prior to the pandemic, United Airlines gave refunds to passengers when the airline cancelled a passenger's flight or rescheduled the...
05 Oct, 2020 NYAG Sues New York Sports Club and Lucille Roberts for Charging Illegal Dues and Prohibiting Consumers from Cancelling Memberships By Mma Afoaku March 2020 marked the shutdown of many non-essential establishments in the State of New York, including gyms which were closed by...
06 Jul, 2020 Pain free? Not these marketers By Terri Seligman The FTC has announced a $22 million settlement with the marketers of a “low-level light therapy device” called Willow Curve. The...
19 May, 2020 With Customer Complaints Skyrocketing, DOT Issues Second Enforcement Notice On Airline Ticket Refunds By Jeff Greenbaum The U.S. Department of Transportation issued a second Enforcement Notice regarding airlines' obligations to provide refunds in light of...
17 May, 2020 Attorneys General Around the Country Continue Aggressive COVID-19 Enforcement By Jeff Greenbaum Attorneys General around the country continue to take action against businesses that engage in price gouging or that commit other...
03 May, 2020 NYAG Tells Cable And Satellite Providers To Cut Fees Until Live Sports Return By Mma Afoaku Although COVID-19 has essentially put all live sports programming on hold, cable and satellite television providers are still making...
09 Apr, 2020 Fantasy Island Theme Park Settles With NYAG Over Refund Policies By Jeff Greenbaum The New York Attorney General's Office recently announced a settlement with Apex Parks Group, the operator of the Fantasy Island...
07 Apr, 2020 DOT Tells Airlines to Give Refunds to Consumers for Cancelled Flights By Jeff Greenbaum The U.S. Department of Transportation issued an enforcement notice telling airlines to give consumers prompt refunds when their flights...