09 Sep, 2024 DOT Launches Investigation Into Airline Reward Programs By Jeff Greenbaum Last week, the U.S. Department of Transportation launched an inquiry into the four largest U.S. airlines' reward programs. The...
05 Nov, 2022 President Biden Says His Administration is Taking on "Junk Fees" By Jeff Greenbaum In a speech last week, President Joe Biden said that his Administration is taking on so-called "junk fees." Accompanied by CFPB Director...
02 Sep, 2022 Attorneys General Seek Additional Consumer Protection Authority from Congress to Address Concerns About the Airline Industry By Jeff Greenbaum The National Association of Attorneys General sent a letter to Congressional leadership, asking Congress to pass legislation that would...
06 Aug, 2022 DOT Proposes New Rules on Refunds for Cancelled and Changed Flights By Jeff Greenbaum Last week, the U.S. Department of Transportation announced that it is proposing a new rule that sets forth specific standards that define...
13 Apr, 2022 Online Travel Agency Enters into $300K Settlement With DOT Over False Advertising Charges By Jeff Greenbaum Online travel agency FlightHub Group entered into a $300,000 settlement with the U.S. Department of Transportation, resolving allegations...
10 Jul, 2021 What Does the President's Executive Order Mean for Advertisers? By Jeff Greenbaum On Friday, President Biden issued an Executive Order on Promoting Competition in the American Economy. Noting that the economy is...
17 Feb, 2021 Planning to Change Your Refund Policy and Apply it Retroactively? By Jeff Greenbaum Prior to the pandemic, United Airlines gave refunds to passengers when the airline cancelled a passenger's flight or rescheduled the...
01 Dec, 2020 DOT Issues New Unfair and Deceptive Practices Rule By Jeff Greenbaum Under federal law, airlines and ticket agents are prohibited from engaging in "unfair or deceptive" practices. Now, the U.S. Department...
19 May, 2020 With Customer Complaints Skyrocketing, DOT Issues Second Enforcement Notice On Airline Ticket Refunds By Jeff Greenbaum The U.S. Department of Transportation issued a second Enforcement Notice regarding airlines' obligations to provide refunds in light of...
22 Feb, 2020 U.S. Department of Transportation Proposes Changes to Its Consumer Protection Rules By Jeff Greenbaum Last week, the U.S. Department of Transportation announced that it is proposing changes to its consumer protection rules. In a...
18 Dec, 2018 DOT fines Scandinavian Airline System for Violating DOT’s Website Accessibility Requirements By Caren Decter The U.S. Department of Transportation (DOT) recently fined Scandinavian Airline System (SAS) $200,000 for violating federal law and DOT’s...